CUSTOMER SERVICE
CHAT

Chat with a Beauty Expert

MON - FRI, 10A - 10P EST
SAT & SUN, 12P - 8P EST

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TEXT

Text with a Beauty Expert

MON - FRI, 10A - 10P EST

SAT & SUN, 12P - 8P EST

Text a photo for an expert recommendation

+1.646.846.9117

CALL

We’re here to talk

MON - FRI, 6A - 12A EST

SAT & SUN, 8A- 12A EST

+1.866.850.9400

SHIPPING
SHIPPING COSTS
Ship Method Cost
Standard FREE
2nd Day $10.00 - $15.00*
Overnight $15.00 - $20.00*

*Shipping costs will be calculated based on order total

SHIPPING TIME FRAMES

For Delivery by Valentine's Day*

Ship Method Date Place Order By
Standard* Wednesday, Feb. 3* 2pm ET
2nd Day Tuesday, Feb. 9 2pm ET
Overnight Wednesday, Feb. 10 2pm ET

*For orders being shipped to APO/FPO/DPO destinations or U.S. Territories please place your order by Jan. 22 for delivery by Valentine's Day

 

La Mer Online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.

 

PLEASE NOTE:

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

 

SHIPMENTS TO FORWARDING COMPANIES

La Mer Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that La Mer Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

 

ELECTRONIC DELIVERY

Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

 

OTHER LOCATIONS

Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.Overnight and Second Day Service is not available for orders being shipped to P.O. Boxes or APO/FPO/DPO addresses, U.S. Territories, and some locations in Alaska and Hawaii. *We regret we are unable to ship to Palau